Your Privacy Matters to Us
FilmKraft Academy is committed to protecting the personal information of our students, visitors, and users. This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.
01
Introduction
This Privacy Policy applies to FilmKraft Academy ("we", "our", "us") and covers all personal data collected through our website, registration forms, online learning platforms, and offline programs.
FilmKraft Academy is a division of Urja Media and Entertainment, which operates as the data controller for the personal information described in this policy.
By using our services, you consent to the collection and use of your data as described in this policy. This policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.
02
Information We Collect
We collect information in two ways — information you provide directly, and information collected automatically.
Information You Provide:
- Full name, email address, and phone number (provided during registration)
- Date of birth and city/state of residence
- Educational background and professional experience (for advanced programs)
- Payment information (processed securely via third-party payment gateways — we do not store card details)
- Feedback, survey responses, and testimonials you choose to share
- Communications with our support team via email, WhatsApp, or phone
Information Collected Automatically:
- IP address and device/browser information when you visit our website
- Pages visited, time spent, and navigation paths on our website
- Session attendance records for online programs
- Course progress and completion data within our learning management system
03
How We Use Your Information
We use your personal information to:
- Process enrollment and confirm registration
- Send you program schedules, session links, and learning materials
- Issue certificates and maintain academic records
- Process payments and send receipts
- Respond to your queries, complaints, or support requests
- Send updates about new programs, workshops, and offers (you may opt out at any time)
- Improve our curriculum and learning experience based on feedback and analytics
- Comply with legal obligations and resolve disputes
We do not use your personal data for automated decision-making or profiling that has significant legal effects on you.
04
Sharing of Information
FilmKraft Academy does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third parties who assist in operating our website and delivering our programs (e.g., payment processors, video conferencing platforms, email services) — bound by confidentiality obligations.
- Legal Compliance: When required by law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or transfer of business assets, your data may be transferred as part of that transaction.
- With Your Consent: For testimonials, case studies, or promotional materials, only with your explicit permission.
05
Cookies & Tracking
Our website uses cookies — small text files stored on your device — to improve your browsing experience.
- Essential Cookies: Required for the website to function properly (e.g., session management).
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
06
Data Storage & Security
Your personal data is stored on secure servers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction, including:
- SSL encryption for data transmitted over our website
- Restricted access to personal data on a need-to-know basis
- Regular security reviews and updates
- Secure third-party payment gateways compliant with PCI-DSS standards
No method of data transmission or storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of your data.
07
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
- Enrollment and payment records are retained for a minimum of 5 years for accounting and legal compliance.
- Certificate and attendance records are retained indefinitely to support future verification requests.
- Marketing communication preferences are updated promptly upon opt-out.
- Data of prospective students who did not enroll is deleted within 12 months of last contact.
08
Your Rights
You have the following rights with respect to your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal and operational requirements.
- Withdrawal of Consent: Withdraw consent for marketing communications at any time by clicking "Unsubscribe" or contacting us.
- Grievance Redressal: Raise a complaint with our Grievance Officer (contact details below).
To exercise any of the above rights, please email us at privacy@filmkraftacademy.com. We will respond within 30 days.
09
Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent.
If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to remove that information.
10
Third-Party Links
Our website or course materials may contain links to third-party websites, tools, or platforms (e.g., AI tools, video platforms, payment gateways). FilmKraft Academy is not responsible for the privacy practices of those sites.
We recommend you review the privacy policy of any third-party service before sharing your personal information with them.
11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated date.
We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.
